Refund policy

We always strive for customer satisfaction. Therefore, we offer exchanges or returns within 14 days from the date of receiving your order, under the following conditions:

1. Return & Exchange Conditions

The item must be in its original condition as received.
The item must be unused, undamaged, and unchanged in any way.
The original packaging and all accessories (if any) must be included.
If there is any defect or issue with the product, please contact us immediately and provide clear photos or videos showing the problem.

2. Items Not Eligible for Return or Exchange

Returns or exchanges are not accepted in the following cases:

If the item has been used or opened in a way that affects its original condition.
Consumable or perishable goods after being opened.
Damage caused by misuse after delivery.
Custom-made or specially prepared items according to customer request.

3. Upon Receiving Your Order

We kindly ask customers to inspect their order upon delivery and ensure all items are in good condition.
If there is any visible damage or breakage, it must be reported immediately to the shipping company and to us at the same time.

4. Shipping Fees

If the return or exchange is due to a defect or an error on our part, we will cover the full shipping cost.
If the return or exchange is for personal reasons, the customer will bear the shipping cost.

5. Refunds

Refunds will be issued to the original payment method whenever possible, or through an agreed alternative method.
Refunds are processed after the returned item has been inspected and approved according to our policy.
Refund processing may take 3 to 14 business days, depending on the payment method and bank.